Edinburgh Airport

The brief

Enhance the passenger experience by answering all social media customer queries quickly and effectively

We were appointed by Edinburgh Airport in October 2015 to handle social customer service. By applying a new tone of voice and quickly responding to passenger needs with care and dedication, we have helped turn passengers into fans and in turn increased customer satisfaction and brand loyalty.


"The team at Sunshine are great to work with and have rapidly become an integral part of our external digital Communications strategy and team. 

Reliable, flexible and intuitive, Jenny and her team understand the positive tone and message with all our passengers - and potential future passengers - that Edinburgh Airport is committed to reaching out to."

Erik Geddes Communications Manager